At Simply Scuba, we strive to make sure our customer's are 100% happy, not just with the fabulous products they receive, but with the service we provide as well. We understand that buying online is completely different to buying in the shops and can be daunting for some of us. So we want to reassure you as much as possible that we offer you a easy and trustworthy online service. So what do we offer:
With thousands of in stock items we aim to despatch your order the same day or the day after depending on the time you place your order. We have several delivery options for you to choose from whether that's standard delivery, express or next working day . Most orders selected for standard delivery will arrive with you within 2-3 working days and other options sooner. If a item you have ordered is out of stock you will be notified.
We have a dedicated team in Customer Services who are here to help you when and if you need it. We aim to make buying online easy, but sometimes it's nice to speak to a real person so you can either contact us by email (where you can expect a reply the same day Monday-Friday) or by telephone where one of our team will be happy to help you. We also have a Live Chat facility which allows you to talk to a member of our team online whilst you are shopping.
We offer a 28 day, hassle free returns policy. If your item isn't suitable, just send it back to us with your delivery note stating whether you want an exchange or a refund and we will arrange it for you.
Simply Scuba recognise that choosing the right product to suit you isn't always easy, so that's why we have created our very own comparison charts. You can easily identify the right piece of kit for you with this simple to use chart which outlines all the features of the products you want to compare.
We take security extremely seriously, we have taken on numerous security measures to make sure that as a company even we would be happy buying from ourselves. We constantly make every effort to make sure customers details are protected. We will NEVER pass your details on to third parties.
We are a 100% secure company that is independently audited and tested each and every day by Hackersafe (now McAfee Secure) with a secure and encrypted login/checkout provided by Thwarte.
We also comply with PCI data security requirements by passing a SecurityMetric Site Certification vulnerability scan. The site is tested quarterly to make sure that high security standards are maintained. This significantly reduces risk that our website will be compromised and that credit card or other sensitive data will be stolen or misused.
We are always updating the technologies and securities we use to make us secure so you don't have to worry.
At Simply Scuba we won't charge you for your order until it has been despatched. Once you have placed your order we will pre-authorise your card. This just means that the amount is reserved and taken from your available spending limit but the funds are not deducted from your account (excludes PayPal customers who are charged immediately by PayPal).
We understand that finding the perfect fit online is hard, so many of our items at Simply Scuba offer our Fitting Room Service. This means that the item can be swapped for another size free of charge; we will either supply a free post label for smaller items or arrange a courier to collect larger items, saving you the hassle and saving you money.
If you're undecided on which product to pick or want to know a little bit more about it, then take a look at our product demo videos. You will be able to get a more detailed look at the item and find out what all the features do. A fantastic way to learn more about what you're buying.
We know there is a big out lay getting your first set of diving gear so we have joined forces with our credit partner, V12, to offer some great finance options to help spread the load over a more attractive period including a 0% over 12 months option.
As a full UK dealer for every brand we sell we are able to offer all of our UK customers complete support available under the manufacturers warranty. In most warranty cases the product needs to be returned to the point of purchase which can be expensive and time consuming if the product was bought outside of the UK. This support helps protect you against unforeseen shipping, parts and labour expenses if the product does develop a fault and needs to be returned.
All of our stock is sourced through the official UK agent or distributor rather than being grey import stock. This ensures it has been built and tested to all the UK and European requirements and is fully fitted with the UK specification and features. Some brands change or remove features in different regions such as American to better suit that market, purchasing one of those units may result in a limited function product compared to the UK model.