RETURNS POLICY
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We hope you will be completely satisfied with any product
purchased from any of our Simply Scuba stores, but if you wish to return an
item to us, we aim to make it as quick and convenient as possible. Any item may
be returned for any reason within 28 days from the date of despatch for a full
refund (less postage costs), as long as it remains unused and in as new
condition with all packaging and labels intact. The latest acceptable date for
returns is printed on your delivery note for clarification. Please indicate on
your delivery note the item(s) you are returning and the reason.
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For information on how to return your goods please see the
reverse of the delivery note enclosed with your order.
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All goods should be returned via an insured, traceable service
to:
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Simply Scuba Ltd
92-93 John Wilson Business Park
Whitstable
Kent
CT5 3QT
United Kingdom
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Please be aware that return postage fees cannot be refunded unless the reason
for the return of the goods was due to an error made by us. If the error is
ours we will then refund postage costs up to a maximum of the postage price you
originally paid on your order. Goods returned after the date shown on your
delivery note cannot be refunded. Please allow 14 days for refunds to be
processed and credited to your card.
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Checklist for returning items
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Please ensure that the delivery note enclosed with your order is completed and
returned with your parcel,
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Goods should be returned via an insured, traceable service to reach us on or
before the return date shown on your delivery note (it is advisable to make a
note of any tracking numbers in case they are Required),
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Please make sure goods are securely packaged to avoid damage in transit.
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Exchanging goods
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When returning goods due to incorrect sizing where a
replacement is Required, it is advisable to place a new order on the website
for the correct replacement goods first. This ensures that the goods can be
despatched with a minimum of delay in order to get them Delivered to you
promptly. You should then follow the normal returns procedure as above to
return the original goods for refund.
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Returning faulty goods and warranty claims
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If a product you purchased from us is faulty when delivered please contact our
customer services team on customer.services@simplyscuba.com or telephone 0870
058 7000 between 10:00am and 5.00pm Monday to Friday. Please have your order
number ready together with details of the fault and we will then advise you how
to proceed. If we ask you to return the goods to us please download the faulty
goods return form below as this will need to be enclosed when you return your
faulty product to us.
Where a product develops a fault after use and the manufacturer offers a
warranty covering that fault, you will need to deal directly with the relevant
manufacturer. If you need assistance with this please contact us and we will
give you details of how to return the product direct to the relevant
manufacturer.
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