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Located just outside the fashionable and picturesque town of Whitstable in Kent, we operate our retail outlet, customer services centre and warehouse from our large modern industrial premises.
Harnessing information technology to streamline our business has been fundamental to our success in keeping prices down and customer services up. Having been awarded a National E-Commerce Award back in 2001 we have been at the forefront of online retail ever since and are always thinking of new ways to help you research and buy products online
Offering retail and internet sales in scuba & snorkelling equipment, camping equipment, swimwear, beachwear, skiwear and sports & fitness we hold massive stocks from all leading brands. Our teams in sales, warehousing, despatch and post sales are available to offer you great value for money and a level of expertise and customer service that few companies can equal.
We have a showroom (To view a map please click here), open to the public Monday to Friday from 10.00am to 5.00pm (4.30 on Fridays). Customers can visit us here to view our vast range of equipment and travel accessories. You can come and try on the products and get professional advice from any of the qualified sales staff.
| simplyscuba.com | scuba diving equipment |
| simplysnorkel.com | snorkelling equipment |
| simplybeach.com | beachwear |
| simplyswim.com | swimwear |
| simplyhike.co.uk | camping & outdoor equipment |
| simplypiste.com | skiwear |
| simplysweat.com | sportswear & fitness equipment |
| UK | 0844 567 7070 |
| International | +44 (0)1227 282808 |
| UK | 0844 567 6060 |
| International | +44 (0)1227 284347 |
Email Us
Directions from London
From M2 continue onto the A299 dual carriageway towards the coast (signposted Margate, Ramsgate). After about 4 miles take the left hand slip road signposted A2990 towards Whitstable. Go straight over the next 3 roundabouts. At the forth roundabout you should see a McDonalds Restaurant on you left, turn right at this roundabout. Follow the road past Sainsbury and B&Q to the end (only about half a mile). On the right hand side you will see a large industrial park, we are located there in units 92-93 (first right and right again after you enter the park - opposite Julie's cafe). There is a large estate map as you enter.All content on this site is protected by UK and international copyright laws. No part of the site may be copied, reproduced, distributed, redistributed, modified, displayed or performed other than during non-automated browsing activities by visitors to the site without the prior written consent of Simply Scuba Ltd.
To protect Simply Scuba Ltds intellectual property in all text, images, styles, software coding and procedures used in this website dated copies of the same have been lodged with Simply Scuba Ltd's lawyers. Text and images appearing on this website contain embedded digital watermarks to aid Simply Scuba Ltd in the identification of third parties who have infringed its intellectual property.
Simply Scuba Ltd will not hesitate to commence legal proceedings seeking permanent injunctions, compensation, interest and costs against any person who, without the express written consent of Simply Scuba Ltd, copies the whole or any substantial part of any copyright material appearing on this website or otherwise infringes any intellectual property belonging to Simply Scuba Ltd. This site is provided as a shopping resource by Simply Scuba Ltd.
The site is provided on an as is basis. Simply Scuba Ltd makes no express or implied warranties of any kind relating to the provision of information or service on or by this site. Simply Scuba Ltd will not be liable for any damages of any kind arising from the use or misuse of this site or any of the information contained within it.
Simply Scuba Ltd reserves the right to make changes to this site, disclaimers, and terms and conditions at any time.
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At Simply Scuba we are always looking for ways to minimise the impact our business has on the environment. We recognise that day to day operations can impact both directly and indirectly on our surroundings; therefore we have made a commitment to integrate environmental considerations into our business decisions in order to adopt greener alternatives wherever possible to reduce our environmental impact. |
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We identify that we must comply with all current and relevant environmental legislation that meet the requirements of the International Standards Organisation, ISO 14001:2004 as a minimum level of performance and we feel very strongly about continually seeking to improve our performance. |
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Environmental management is everyone’s responsibility and for that reason, we aim to reduce the use of all raw materials, energy supplies and expect similar environmental standards from all our suppliers and contractors. |
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We aspire to prevent pollution to land, air and water by minimising waste and increase recycling within the framework of our waste management procedures using schemes such as Waste Electrical and Electronic Equipment (WEEE,) which is a system to prevent all such waste being disposed of in general landfill sites and to promote recycling of components and materials. |
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Simply Scuba promises to continuously review the efficient and responsible use of energy, water and other natural resources in order to take all reasonable steps to prevent pollution of both local and wider environments. |
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In order to maintain our good public and community relations we will be creating opportunities for you to get involved in this important area of our community, communicating any areas of improvement you would like to share with us. |
Simply Scuba Limited (Company Number 3053307) ("Simply Scuba, we or us") is committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy. We are notified under the Data Protection Act 1998 and ensure we comply with all protection the Act affords to you.
| 1 | When you buy goods or services from our website, or one of our affiliated websites we need to know basic information about you, including your name, postal address, e-mail address, telephone number, credit card number and expiry date. We also need your e-mail address to send you information about the status of your order. We will never collect sensitive information about you without your explicit consent. |
| 2 | We gather this information to allow us to process any orders you make and, if you have requested us to, to send you our newsletter. The relevant information is then used by us, our agents and sub-contractors to provide you with statements of your account and to communicate with you on any matter relating to the conduct of your account and the provision of the goods or services Ordered. |
| 3 | We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop our website, our range of products and our services and we may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual. |
| 4 | From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve our goods or the services we provide. We or our agents and sub-contractors may contact you by post, e-mail or telephone to ask you for your feedback and comments on our goods or services. |
| 5 | We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. We will gain your consent to receiving this information in advance and you can easily remove yourself from future mailings by following the instructions on the bottom of the first mail you will receive. |
| 6 | Except as otherwise stated in this policy we will never provide your information to any third party company, unless you have expressly permitted us to do so. |
| 1 | We use "cookies" on our websites to enhance your visit. This site relies on cookies being enabled to store criteria between pages. The only information stored within the cookie is an encrypted non personal identifier that is used to allow this. The cookie will be deleted automatically when you leave the site. These "cookies" are not used to store or gather any personal information about you or your activities. |
| 1 | The internet is not a secure medium. However, we have put in place various technological and security procedures to ensure the security of your information as set out below:
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| 1 | If our business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business. |
| 1 | If any of the information that you have provided to Simply Scuba changes, for example of you change your e-mail address, name or payment details or if you wish to cancel your subscription to our newsletter, please log into your account and make any necessary changes or from the UK call us on 0844 567 7070 or internationally on +44 1227 284347. |
| 2 | We wish to only maintain accurate and up to date information on you. You can check and amend all the information we currently hold about you by logging into your account and make any necessary changes or from the UK call us on 0844 567 7070 or internationally on +44 1227 282808. |
| 1 | By submitting your information you consent to the use of that information as set out in this privacy policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes. |
| 2 | Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers. |
| 1 | We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please send an e-mail to customer.services@simplyscuba.com or from the UK call us on 0844 567 7070 or internationally on +44 1227 282808. |
| 1 | Further information on the Data Protection Act 1998 can also be found on the Information Commissioner's web site at http://www.informationcommissioner.gov.uk |
| 2 | Use of this website is subject to our Terms and Conditions. |
| 3 | Data Protection registration number Z7449228. |
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Refer a friend a get a fiver off!
Are you an account holder with Simply Scuba? Or thinking of becoming an account customer?
If so you can take advantage of our Refer a Friend offer, its a great deal.
For each referal you will receive a £5 off voucher and so will your friend.
Quick & Easy To Do |
Terms & Conditions |
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Log into your account |
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This offer is only open to account customers who have spent more than £50 with at any of our Simply stores |
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Under "My revenue earners" click the "Refer A Friend" button |
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Existing customers cannot be reffered |
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Enter your friends details |
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The refeeres voucher has no minimum spend value |
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You and your friend will then each receive £5.00 voucher Its that simple! |
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The voucher for the friend can only be used on orders over £50 in value |
For general information relating to Simply Scuba and The Simply Group, please select from the topics to the left of this page.
Landing page
Landing page
Landing page
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| 1. | The following terms and conditions set out the basis on which all goods are sold by Simply Scuba Ltd, ("We", "Us", "Our"), to the purchaser, ("You", "Your"), from Our websites ("the Site"). |
| 2. | These terms and conditions, together with Our Privacy Policy and any order form or payment instructions comprise the whole agreement between You and Us in relation to each order that We accept from You. |
| 3. | All purchases of goods from the Site will be governed by these terms and conditions to the exclusion of any other terms. |
| 4. | By browsing the Site or submitting an order You agree to be bound by these terms and conditions. |
| 5. | By placing any order you acknowledge that You have not relied on any statement, warranty or representation other than those which are made in these terms and conditions terms and conditions, Our Privacy Policy, any order form or any payment instructions. |
| 1. | All goods are subject to availability. |
| 2. | All orders are subject to acceptance by Us with may be withheld at our absolute discretion. |
| 3. | Any advice or recommendation given by Us is followed or acted upon entirely at Your own risk. |
| 4. | The quantity, quality and description of any specifications for the goods shall be those set out in the Site but You should be aware that the images appearing on the website are not always accurate. We reserve the right to correct errors and omissions in any price or other information without any liability. |
| 5. | Goods on the Site may only be sold to persons aged 18 or over. In placing an order for any such goods You represent and warrant that you are at least 18 years old. We reserve the right to refuse any order where satisfactory proof of age has not been provided. |
| 6. | It is Your responsibility to ensure that You hold any relevant qualifications from a recognised training organisation before purchase. |
| 1. | Due to limited availability of some of the goods We sell, a particular item may be out of stock. We accept no liability for delays caused by goods being out of stock. If you have requested multiple shipments We will debit the second and any subsequent shipment's carriage charges from your card. |
| 2. | Times to despatch shown on the website are an estimate only. We shall not be liable for delays caused by matters outside Our control. |
| 3. | Delivery will be advised but please allow up to 30 days for delivery. In stock items will generally be dispatched the same day but some out of stock goods may take longer. |
| 4. | Any claim based on any defect in quantity, quality or condition of the goods must be notified to Us within ten days of delivery after which You will be deemed to have accepted the goods. |
| 5. | The standard delivery cost per shipment to a UK address is from £1.95. If You would like Your goods shipped by another method or to a different country then You will have the option to specify Your requirements within Your log on user profile. Note that there are some countries that We do not ship to. |
| 6. | Risk of damage to or loss of the product shall pass to You at the point at which they are Delivered to You. |
| 7. | For UK couriered consignments We reserve the right to charge a GBP15 charge for Redirection to any address other then the delivery address specified in Your order. If no UK delivery address is specified in Your order consignments will automatically be sent to the billing address. |
| 1. | Payment is due on despatch of Your order. Upon placing Your order We will pre-authorise Your card which means the amount is reserved and removed from Your available spending limit but the funds are not deducted (and thus not show on Your statement) until the goods are due for despatch. Your statement will show Us debiting Your card as Simply Scuba Ltd, Whitstable, UK. |
| 2. | Our catalogue prices and website prices can be displayed in various currencies. It should be noted that Your payment card will be debited in Your Preferred currency as set within Your login profile settings. Your Preferred currency can be either pounds sterling, US Dollars or Euros. All sums displayed on the Site in other currencies are purely for indication purposes only. You may use MasterCard, Visa, Switch, Solo, Electron to purchase goods or You may mail to Us a money order or personal cheque drawn on UK funds. To change Your currency of choice you may update Your shipping country preference within Your login profile at any time. |
| 3. | All prices listed in Our catalogues or on the Site are subject to change without prior notice to reflect any increase in the cost to Us. We shall use reasonable endeavours to draw your attention to any such increase in price before shipping the Ordered goods. |
| 4. | We aim to protect legitimate credit card owners from fraud and therefore will report to the relevant authorities any person using or attempting to use a card without apparent authority. |
| 1. | Property in the product shall pass to You upon clearance of Your payment. |
| 2. | We own or are licensed to use all of intellectual property rights, (including copyright works and trade marks), embodied in all text, pictures and coding used in the Site and in Our promotional materials. |
| 1. | To the extent permitted by law, We exclude all liability for the content of any websites which link into this site. |
| 2. | All goods supplied conform to all relevant British and European standards. |
| 3. | All goods are supplied with a full UK supplier's warranty, the details of which are available on request. All warranty claims should be addressed to the relevant manufacturer directly. |
| 4. | If there is a defect in any of the goods then We will replace the defective goods free of charge or if You choose not to have a replacement You are entitled to a full refund of the price of the product (or a proportionate part of the price). Your statutory rights are unaffected. |
| 5. | We will use all reasonable endeavours to ensure that the Site remains available at all times. However, We cannot guarantee that the Site will operate continuously or will be error free. We therefore cannot accept any liability for any failure or non-availability of the Site. |
| 6. | We do not accept, and hereby exclude to the fullest extent permissible under law, any liability for indirect or consequential loss or damage including, but not limited to, any loss of data, profit, revenue or business however caused. Nothing in these terms and conditions shall be construed as excluding or limiting liability for death or personal injury caused by negligence or for fraud. |
| 7. | Please note tags must not be removed from garments to be eligible for a refund. |
| 1. | If any product that is purchased does not turn out to be the correct size for You then We will exchange it for the correct size provided that the product has not been used in any way and is returned to Us with its original packing "as new". Any product that is returned for an exchange must be accompanied by the original delivery note with the return section fully completed with the reason for exchange within the specified returns period printed on Your delivery note. |
| 2. | If any product that is purchased is faulty We will exchange it for an identical replacement free of charge provided that the product is returned to Us with its original packaging and the fault is notified to Us. The provision of a replacement item is conditional on Our engineers first verifying the reported fault. |
| 3. | At Simply Scuba We want You to be confident that You have the full support of Our technical team when making a purchase and that should any product prove to be faulty We will ensure it is repaired and return to You with the least disruption. Should You believe that any product You have purchased from Us is faulty, first e-mail Us letting Us know what the problem is. Give Us as much detail as You can. One of Our technicians will then contact You to discuss the best course of action. If the item needs to be returned to Us You can be assured either Our technicians or the manufacturer's technicians will remedy the problem as quickly as possible. (This does not affect Your statutory rights). |
| 4. | Items sold under our 'Price Slide' policy are sold at substantial discount and are usually end-of-line items and as such are non returnable |
| 1. | If goods are to be shipped or used overseas, then it is Your responsibility to ensure that the product is able to be shipped to and used in Your country. |
| 2. | We do not offer a refund (excluding faulty items) in relation to goods Delivered to countries outside of the European Union. |
| 3. | Incorrectly sized items (suits and BCDs) (excludes cylinders) despatched outside the United Kingdom and inside the European Union may, at Our discretion, be exchanged for correctly sized replacements. However, customers are responsible for all shipping costs associated with the exchange of incorrectly sized items. |
| 4. | Consignments despatched to addresses outside of the UK may only be sent to the registered billing address as held by Your credit card company. |
| 5. | Due to it being a circumstance beyond Our reasonable control, We do not accept any responsibility for shipment delays due to customs issues and/or for any excise duties levied on a consignment. |
| 6. | For Scubapro and UWATEC products only - delivery only to addresses in the EEA (Austria, Belgium, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, the Netherlands, Norway, Portugal, Spain, Sweden and the United Kingdom). |
| 7. | Products that are considered by Simply Scuba Ltd as life support items such as but not limited to diving regulators, dive computers, masks, buoyancy control devices, and dry suits are not available for purchase and export to the United States of America or territories. |
| 1. | You may cancel Your order and return the goods to Us and receive a refund at any time up to ten days after You have received the goods. To cancel prior to despatch logon on to Your account and cancel the order within Your order history. To return all or part of an order You must complete the return section of the original delivery note and return the goods to Us before the deadline printed on Your delivery note. |
| 1. | We confirm that We will not pass on any information relating to You or Your order(s)to any other company without Your prior consent. The information We have about You will be stored on computer and Your details will be automatically added to Our mailing list. If You do not wish Us to send to You any further offers or promotional materials then You may set this preference in Your login profile at any time. |
| 2. | All sizes, dimensions and/or weights stated in this Site are approximate and do not take into account any packaging materials. |
| 3. | Due to the nature of differing hardware, monitors and graphic cards any colours displayed on screen may not be the exact match of those of the product. Whilst we make every attempt to make sure they are accurate different hardware configurations will show them slightly differently. |
| 1. | We want You to use Us again and again, so if You are not happy with the service You have received please contact the centre manager on the following telephone number +44 (0)844 567 7070, fax +44 (0)844 567 6060 via email to customer services. |
| 1. | You are not entitled to assign or transfer any of Your rights or obligations under these terms and conditions. |
| 2. | If any provision or any part of any provision in these terms and conditions is held by any court of competent jurisdiction to be illegal, invalid, void or unenforceable for any reason then that provision, or part provision, shall be treated as having been deleted. The remainder of these terms and conditions shall continue to apply. |
| 3. | Neither You or Us shall be liable for any failure to perform any obligation under these terms and conditions which is due to circumstances beyond Your or Our reasonable control. |
| 4. | Failure by You or Us to enforce any obligation under these terms and conditions shall not be deemed to constitute any waiver of that obligation. |
| 5. | The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions. |
| 6. | These terms and conditions shall be governed by the laws of England and You agree to submit to the non-exclusive jurisdiction of the English courts. |
| 1. | The Waste Electrical and Electronic Equipment (or WEEE) Regulations are now U.K. law. All European member States including the U.K. have agreed to reduce the amount of WEEE that is being disposed of in landfill sites. It is important that the amount of WEEE sent to landfill sites is reduced because
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| 2. | Distributors of new Electric and Electronic Equipment (or EEE) have a part to play in reducing the amount of WEEE going into landfill sites. Simply Scuba Ltd are doing our bit under these regulations by offering our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product. For example, if a customer bought a new toaster from us we would accept their old toaster and prevent it going into a landfill site by disposing of it safely. |
| 3. | Customers must return their WEEE item to us within 28 days of purchasing their new item. |
| 4. | Customers do not have to pay for the transportation of their WEEE to our premises. If you wish to return your WEEE item, please contact us on 0844 567 7070 or by email to customer services. |
| 5. | Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol. Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste. |
| 6. | These terms and conditions shall be governed by the laws of England and You agree to submit to the non-exclusive jurisdiction of the English courts. |
Standard delivery is 2-3 days from the date of despatch. You can chose between;
| Anytime (7.00 am to 5.30 pm) | £2.95 |
| Morning (7.00 am to 12 noon) | £6.95 |
| Afternoon (12 noon to 5.30 pm) | £6.95 |
| Avoid School Run (9.30am to 2.30 pm) | £6.95 |
| Evening (5.30pm to 9.00 pm) | £10.95 |
Express delivery is 1 - 2 days from the date of despatch. You can chose between;
| Anytime (7.00 am to 5.30 pm) | £4.95 |
| Morning (7.00 am to 12 noon) | £7.95 |
| Afternoon (12 noon to 5.30 pm) | £7.95 |
| Avoid School Run (9.30am to 2.30 pm) | £7.95 |
| Evening (5.30pm to 9.00 pm) | £11.95 |
Nominated Day delivery.
If all of your items are in-stock you can also chose which day you would like your order delivered, the costs are the same as the Express delivery service above. However, if you chose to have your order delivery on the...
Next Working Day the costs are;
| Anytime (7.00 am to 5.30 pm) | £6.95 |
| Morning (7.00 am to 12 noon) | £8.95 |
| Afternoon (12 noon to 5.30 pm) | £8.95 |
| Avoid School Run (9.30am to 2.30 pm) | £8.95 |
| Evening (5.30pm to 9.00 pm) | £11.95 |
Saturday the costs are;
| Anytime (7.00 am to 5.30 pm) | £7.95 |
| Morning (7.00 am to 12 noon) | £8.95 |
| Afternoon (12 noon to 5.30 pm) | £8.95 |
Please Note. Standard Anytime and Express Anytime services are the only services available in Northern Ireland, the Scottish Island & Highlands, Channel Islands and the Isle of Wight. We are sorry but the courier does not offer other services to these locations.
We offer two levels of service depending on how quickly you need your order delivered.
Standard
Standard International method is suitable for all orders to be shipped outside the United Kingdom. ParcelForce Worldwide takes 3-21 days for delivery from despatch, dependant on location. Shipping prices are calculated on the size and volumetric weight of the goods contained in the parcel.
Express
This shipping method is suitable for all orders to be shipped outside the United Kingdom. DHL Express takes 1-4 days for delivery from despatch, dependant on location. Shipping prices are calculated on the size and volumetric weight of the goods contained in the parcel.
All orders will be shipped as soon as all the items are available - subject to payment authorisation.
Please Note. Where items on your order are out of stock the order will ship once all of the orders components become available. If you would rather not wait for the remainder to come in to stock, we advise that you place a separate order for these items.
If you would like us to ship to an alternative address rather than your registered billing address, simply tick the box (when you are checking out) and complete the address details.
Please Note. International orders can only be shipped to the billing address and PO Box addresses may not be accepted. For UK registered credit/debit cards we can only ship to addresses within the UK. Unfortunately for PayPal users and overseas customers we can only ship to your registered billing address. These restrictions are online fraud prevention measures issued by the banking community and are beyond our control, sorry.
Yes, when we despatch your order we will email you with the tracking details
Yes, as a general rule the courier will require a signature on delivery.
However, if your order is small, light and inexpensive, and you choose to have it sent to you via our standard service, it may be delivered to you via Royal Mail 1st Class post and may therefore be delivered with your normal mail.
Yes of course, if you live locally and want to pop into the shop to pick up your order that's fine.
Just select "collection" as your delivery option when you checkout and we'll email you when we've picked it and it's ready for collection.
If your delivery county is inside the European Union then your order will be subject to VAT.
For exports to countries outside the EU although these are exempt from VAT you may be required to pay import duties by your government, you will be notified by the courier that delivers your goods if this is the case.
Some countries (including but not limited to Israel, Norway, Switzerland and Turkey) do not impose import duties on products shipped from the EU, however in some cases you may be required to pay a local sales tax; you will be notified by the courier that delivers your goods if this is the case.
If your goods have either been received as damaged or are missing please contact customer services immediately, either by email customer.services@thesimplygroup.com
or by calling us on 0844 567 7070.
If the goods are damaged we will need a proof of the damage, either by the item being returned to us, or in some cases an image sent via email. Customer Services they can advise you on the best course of action. Once we have verified the damage we can then rectify the situation.
If your goods have simply gone missing for UK orders we simply have to wait 5 days past the standard delivery time and we can then re-send you the goods. If you are an overseas customer we have to wait up to a maximum of 30 days from dispatch, after this period has passed we can re-send the goods.
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We hope you will be completely satisfied with any product purchased from any of our Simply Scuba stores, but if you wish to return an item to us, we aim to make it as quick and convenient as possible. Under distance selling regulations you may cancel your order by returning any item up to 7 days from the day after delivery however we extend this for your convenience so any item may be returned for any reason within 28 days from the date of despatch for a full refund (less postage costs), as long as it remains unused and in as new condition with all packaging and labels intact.
The latest acceptable date for returns is printed on your delivery note for clarification. Please indicate on your delivery note the item(s) you are returning and the reason. For information on how to return your goods please see the reverse of the delivery note enclosed with your order. All goods should be returned via an insured, traceable service to:
Simply Scuba Ltd
92-93 John Wilson Business Park
Whitstable
Kent
CT5 3QT
United Kingdom
Please be aware that return postage fees cannot be refunded unless the reason for the return of the goods was due to an error made by us. If the error is ours we will then refund postage costs up to a maximum of the postage price you originally paid on your order. Goods returned after the date shown on your delivery note cannot be refunded. Please allow 14 days for refunds to be processed and credited to your card.
Goods should be returned via an insured, traceable service to reach us on or before the return date shown on your delivery note (it is advisable to make a note of any tracking numbers in case they are required).
Tags must not be removed from garments and that all labels and original packaging must be present and the product in the condition you would expect to receive an 'as new product', for us to be able to refund the returned items.
Please ensure that the delivery note enclosed with your order is completed and returned with your parcel.
Please make sure goods are securely packaged to avoid damage in transit. Price slide items are not returnable unless they are faulty.
Yes of course, we will exchange items due to incorrect sizing as long as it is still in 'as new' condition.
When a replacement is required urgently, it is advisable to place a new order on the website for the correct replacement goods first. This ensures that the goods can be despatched with a minimum of delay in order to get them despatched to you promptly. You should then follow the normal returns procedure as above to return the original goods for refund.
In the unlikely event that something you have purchased from us is faulty then we will be happy to replace it for you.
If a product you purchased from us is faulty when delivered please contact our customer services team on customer.services@thesimplygroup.com
or telephone 0844 567 7070 between 10:00am and 5.00pm Monday to Friday. Please have your order number ready together with details of the fault and we will then advise you how to proceed. We may either request the goods be returned to us for inspection, or in some cases we may request an image of the fault be sent. If we ask you to return the goods to us please download the faulty goods return form below as this will need to be enclosed when you return your faulty product to us.
Where a product develops a fault after use and the manufacturer offers a warranty covering that fault, you will need to deal directly with the relevant manufacturer. If you need assistance with this please contact us and we will give you details of how to return the product direct to the relevant manufacturer.
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Download our Faulty goods return form here (Help: Right click and save target as.....) |
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If you know the Quicklink (our unique product code) just enter it in the search box and click Go. This will take you straight to the product's page.
By Department
If you don't have a particular product in mind you can use our department selector down the left hand side of the page to take you straight to the right department. Once there you can sort the results by popularity, price, manufacturer or even alphabetically using the sort tool at the top right of the page.
By Brand
If you're looking for something by a particular manufacture you can search for products using the Shop by brand tool above the department list on right of the page. All the products we sell by that manufacture will then be displayed on the page for you to browse.
By Advanced Search
On this page you can use more specific criteria to find the product you need. You can search by combinations of departments and manufacturers, see only items we have in stock for immediate despatch, view our sale items and find our recommended and award winning products.
Unlike many other websites, we will only say something is in stock if we actually have it in our warehouse so you can be confident when placing your order
When you've decided on the product you're interested in (and chosen an option i.e. size, colour, etc where appropriate) the availability status of the product is displayed under the [Add item to My Basket] button. This is the estimated time until the goods are despatch to you. Please bear in mind that we will only ship your order when all items are in stock. If you'd rather not wait while some of the items come in to stock we advise that you place a separate order for these so that the rest of your order can be despatched.
In stock and ready to go
Means the product is in stock in our warehouse and can be despatched to you normally within one working day.
Due in �X' days / Due in 'month'
Means that the product is not currently in stock and will be �X' days until it comes in if you place your order today. The number of days is based on the day of the week we order from that supplier and the length of time that they estimate to deliver it to us.
The number of due days when you place your order is the number of days you can expect to wait until your order comes into stock. You may notice this number goes down and then jumps back up if you return to the product page over a number of days. This is the due days for new orders and does not affect your order.
Due soon
Means that we are expecting more stock soon but unfortunately the supplier is unable to give us a date for delivery. Where we are able to estimate a delivery date, you can order the item by adding it to your basket but you will have to wait for the item to come into stock before we can despatch it. As per our usual policy you will not be billed until the goods are despatched (with the exception of PayPal orders) and you can cancel the item at anytime up until it is picked for despatch.
Where we do not know when stock will arrive, you will be able to request a notification by email. As soon as the item comes into stock we will email and let you know, that way you can avoid being disappointed by it selling out.
Sold out
Means we have no more of that product remaining and we do not expect to be able to secure future supplies. In this case you should select an alternative product.
Gift Vouchers are the perfect answer if you're stuck for gift ideas for that tricky to buy for friend or loved one.
Gift Vouchers
Gift Vouchers are the perfect answer if you're stuck for gift ideas for that tricky to buy for friend or loved one. You can purchase Gift Vouchers in �5, �10, �25, �50, �100, or �250 denominations or combinations thereof. We can either post the vouchers to your billing address or email them to a nominated email address along with a personal message for the recipient. Gift Vouchers are non-refundable and are valid for 12 months from the date of purchase after which time they will expire.
To purchase Gift Vouchers online click here
or call Customer Services on 0870 058 7000
Promotions
From time to time we run discount and free delivery promotions for our customers who have signed up to receive our promotional email newsletters. These emails contain a promotional code to use in much the same way as Gift Vouchers. If you would like to register for our newsletter simply enter your email address in the email signup box on the right
Using Gift Vouchers or Promotional Codes
To redeem a Gift Voucher or Promotional Code simply enter the code in the voucher code box when your viewing your shopping basket. Remember to click the [Apply Voucher] button to apply the voucher to your order. If you have multiple Gift Vouchers simply repeat the process until you have applied them all then proceed with checking out.
If you experience difficulty redeeming your voucher please call Customer Services on 0870 058 7000.
If you are unsure of which size you are then please read our indepth sizing advice guides
It is as simple as finding what you want to buy, adding it to your basket and then proceeding through our secure checkout
Adding items to your basket
Once you have decided on the item you'd like to order simply click on the [Add item to my basket] button on the right of the product page. You can remove items from your basket at any time until you submit your order. Where a product has a variety of sizes, colours or technical options remember to select your option from the Options List to the right of the product before adding it to your basket.
If you would like more than one of the items you have added to you basket, you can change the quantity by changing the number next to the item in your basket and clicking update. You can continue shopping by clicking on the [Continue Shopping] button.
Checking out
When you have finished shopping the next step is to tell us where you would like to have your order delivered and how you would like to pay for it. Simply click on the [Checkout Now] button in your shopping basket to be taken to the Account Login page of the Secure Checkout. Here you can chose whether to create an account for future use or use our Express Checkout. If you have a PayPal account and would like to use it to pay you can login to it on this page too.
Your contact and delivery information
Make sure that you complete all of your contact and delivery information accurately so that we can keep in touch about your order and deliver it to the right place. The billing address needs to be the address that your card is registered to. If you're a UK customer and would like to have your order delivered to an alternative address, tick the box and enter your delivery address.
Delivery Options
On the page you can see the delivery options available to you along with their costs. Simply select the delivery method you would like and your basket will recalculate your new total including your new delivery method. To learn more about the delivery options click here.
Payment Details
Either select a saved credit/debit card or add your new credit/debit card details and tick the box at the bottom of the page to confirm that you agree to the Terms and Conditions.
When you're happy that your card details are all correct simply click on the [Submit My Order] button. From here you'll be taken to HSBC's website to verify your card using MasterCode or Verify by VISA before being returned to us to complete your order. For more information on MasterCode and Verify by VISA click here.
Order Confirmation
Once you see the confirmation page along with your unique order number you can be confident that your order has been successfully submitted. Provided that you supplied us with an email address we'll keep you updated about the progress of your order and let you know as soon as we've despatched it so you know when to expect it. All you need to do now is sit back and wait for us to deliver your order.
Price Slide is a revolutionary new system that offers our customers a great deal on end of line clearance items from our stores.
The price of the items in Price Slide gets cheaper by 1% every day meaning there's some great deals to be had. The price you see when you add the item to your basket is the price you pay. Although waiting for the price to go down is a great way of getting a bargain, the stocks of Price Slide items are very limited so if someone else buys the item before you then you'll miss out. Price Slide items are non returnable.
Key Points
To make your shopping experience as convenient as possible we have two checkout options to choose from - Express Checkout or Customer Account, each has its unique advantages which are explained below.
Creating an Account
Creating an account is easy and straight forward and gives you access to lots useful features. Once you have created an account you can log back in at any time to view and amend your outstanding orders, create a wish list, save your shopping basket for later and much more.
To create an account simply enter your chosen username and click the [Sign In] button on the log in screen. To register you only need to give us your name, address, date of birth and email address - you will not receive marketing or promotional e-mails unless you request them. It only takes a moment to register and you don't have to buy anything to do so.
Unique Account features...
You will need to know your user name and have set your date of birth within your account to access your password. Try logging into your account and if you are unsuccessful just enter your username and date of birth in the boxes provided and your details will be e-mailed to your specified e-mail address. If this is unsuccessful, please contact our customer services team for further assistance.
Yes you can change or cancel your order for any reason until it has been picked for despatched.
If you created an account simply login using your username and password at the secure login page
and amend or cancel your order there. If you used the Express Checkout to pay for your order you will need to contact our Customer Service team to make the amendments or cancelations for you.
You can email Customer service at customer.services@simplyscuba.com or call us on 0844 567 7070. Our Customer Service telephone lines are open 10am till 5pm Monday to Thursday and 10am till 4.30pm on Fridays. Lines are closed on weekends and public holidays.
You can place orders via telephone but not by fax. To place an order by phone please call 0800 567 77 77
To ensure that your shopping experience with us is safe and secure we use a variety of latest technologies to safeguard your information and make our website 100% secure. Read more...
We accept the following cards for payment of goods on our websites
By default, our websites display prices including VAT. If you have logged in and you have specified a delivery address that qualifies for VAT exemption (such as BFPO or outside EU) then prices will be displayed excluding VAT.
We do offer VAT free shopping for customers in these locations. Just register with us with your country as BFPO and put the BFPO/FCO address in the postcode field. Once logged in to your account, prices will be displayed exempt of VAT.
As authorised dealers Simply Scuba offers customers the finest warranty service available. Customers within the EU are able to have any product which they purchased from us, repaired locally to them by another authorized dealer since all products carry at least a one year's manufacturers warranty. Alternatively any goods purchased from us can be returned to us for warranty work within the term of the manufacturers warranty.
For customers outside the EU, Simply Scuba offer the same peace of mind as buying from a local store. Most responsible manufacturers with dealers in your home country will be happy to warrant any defective item locally to you to avoid any inconvenience. Should this not be the case, the item should be returned to us. Unfortunately however, we cannot refund any return carriage costs.
