- What are my delivery options to the UK and how much do they cost?
- What are your despatching hours?
- What are my delivery options outside the UK and how much do they cost?
- When will you despatch my order?
- Can I use an alternative delivery address?
- Can I Track My Delivery?
- Will I need to sign for my delivery?
- Can I Collect My Order?
- Overseas Orders, VAT and Import Duties
- What countries do you deliver to?
- Missing or Damaged Delivery?
Standard delivery is 2-3 days from the date of despatch – £2.99
Express delivery is 1-2 days from the date of despatch – £4.99 (Please note deliveries to remote areas of Northern Ireland & Scotland may take an extra 1-2 working days to arrive, however we will use the fastest method we have available.)
Next Working Day – £6.99 (Please note that the Next Working Day option is only available if all the items you are trying to order are in stock. Orders must be placed before 3pm Monday – Friday to be despatched the same day.)
15 Minute Time Slots For Express & Next Working Day
For UK mainland orders placed via Express or Next Working Day services we mostly use DPD couriers who use the DPD Follow My Parcel service. The great thing about DPD Follow My Parcel is that on top on your standard 1 hour delivery time slot given normally, you can also keep track of your parcel on the move whilst it counts down to a final 15 minute delivery slot.
On the morning of your delivery you’ll be emailed and sent a sent a text message (so make sure you include you mobile number when you checkout) giving you information on when your order will be delivered (to the nearest hour) and a link showing you a map of the driver on his route, which will count down to your door down to a 15 minute delivery slot. So no more waiting about all day for your order to arrive.
And as an added bonus you can reply to the text or email to arrange delivery on the next day if the delivery doesn’t suit.
We despatch Monday – Friday from 9.00am to 5.00pm. As mentioned above, Next Working Day orders must be placed by 3pm to be despatched that day.
We offer two levels of service depending on how quickly you need your order delivered.
Standard International method is suitable for all orders to be shipped outside the United Kingdom. We use DPD International (part of the Geopost group) and ParcelForce Worldwide, delivery takes 3-31 days from despatch dependant on location. Shipping prices are calculated on the size and volumetric weight of the goods contained in the parcel.
This shipping method is suitable for all orders to be shipped outside the United Kingdom. DHL Express takes 1-4 days for delivery from despatch, dependant on location. Shipping prices are calculated on the size and volumetric weight of the goods contained in the parcel
All orders will be shipped as soon as all the items are available – subject to payment authorisation.
Where items on your order are out of stock the order will ship once all of the orders components become available. If you would rather not wait for the remainder to come in to stock, we advise that you place a separate order for these items.
Please note: At exceptionally busy times like Christmas or in periods of adverse weather conditions deliveries may be delayed by a day or two beyond normal timescales quoted. At these times we cannot guarantee next day delivery when selected.
If you would like us to ship to an alternative address rather than your registered billing address, simply tick the box (when you are checking out) and complete the address details.
Please Note. The Billing address must be the address your payment card is registered to. PO Box addresses may not be accepted. Unfortunately for PayPal customers we can only ship to your registered billing address. This restriction is a fraud prevention measure issued by PayPal and is beyond our control, sorry.
Yes, when we despatch your order we will email you with the tracking details.
Yes, as a general rule the courier will require a signature on delivery.
However, if your order is small, light and inexpensive, and you choose to have it sent to you via our standard service, it may be delivered to you via Royal Mail 2nd Class post and may therefore be delivered with your normal mail.
Yes of course, if you live locally and want to pop into the shop to pick up your order that’s fine.
Just select “collection” as your delivery option when you checkout and we’ll email you when we’ve picked it and it’s ready for collection.
Our store is located at:
5 Jubilee Way
For more information and detailed directions please see our shop website – www.thesimplygroup.com
If your delivery county is inside the European Union then your order will be subject to VAT.
For exports to countries outside the EU although these are exempt from VAT you may be required to pay import duties by your government, you will be notified by the courier that delivers your goods if this is the case.
Some countries (including but not limited to Norway, Switzerland and Turkey) do not impose import duties on products shipped from the EU, however in some cases you may be required to pay a local sales tax; you will be notified by the courier that delivers your goods if this is the case.
We deliver to many popular destinations such as the United Kingdom, United States, Ireland, Japan, Germany, Scandinavia and France. Here is a comprehensive list:
If your goods have either been received as damaged or are missing please contact customer services immediately, either by email CustomerCare@TheSimplyGroup.com or by calling us on 0844 567 7070.
If the goods are damaged we will need a proof of the damage, either by the item being returned to us, or in some cases an image sent via email. Customer Services they can advise you on the best course of action. Once we have verified the damage we can then rectify the situation.
If your goods have simply gone missing for UK orders we simply have to wait 5 days past the standard delivery time and we can then re-send you the goods. If you are an overseas customer we have to wait up to a maximum of 30 days from despatch, after this period has passed we can re-send the goods.