We know buying items over the internet means you cannot try them for size, so to
make it easier we have introduced free size exchanges on certain products.
Products where this service is available have an icon on the top left of the main
product image marked... "Free Size Exchange".
These products can be swapped for an alternative size free of charge; we will supply
you with a free returns label from Royal Mail or Collect+. To return an item for
an alternative size, just follow these simple steps:
- Contact customer services with your order number on 0844 567 7070 (Monday toFriday,
10am to 5pm) or contact us any time via e-mail
- We will email you a free returns label from Royal Mail or Collect+ depending on
the size and weight of the item.
- Repackage the item securely and enclose the delivery/returns note indicating the
required alternative size
- Drop the packaged item into the Post Office or your nearest Collect+ store
- Sit back and relax whilst we send you out the replacement.